Virtual Care (MDLive)

MDLive is virtual medical care by phone or video, covered by your health plan.

It connects you with licensed providers for many everyday health needs without an appointment and without leaving home.

With MDLive, you can:

  • Get care 24/7, including nights, weekends, and holidays
  • Talk to board‑certified doctors by phone or video
  • Get help for many non‑emergency medical concerns
  • Avoid waiting rooms and unnecessary urgent care visits
 
 
 

Create or access your MDLive account:

Use the MDLive app (Google Play store or Apple App Store)

Talk to someone now:

  • Call 1‑888‑995‑6698 (TTY 1‑800‑770‑5531) — available 24/7
  • Text FLDSNP to 635483 (message & data rates may apply)
 

Getting care with MDLive is simple:
 

Step 1: Set up your account

Create your secure MDLive account online or through the mobile app.
 

Step 2: Connect with a doctor

Request care by phone or video, on demand or at a time that works for you.
 

Step 3: Get care and next steps

Receive a diagnosis and treatment guidance. Prescriptions may be sent to your pharmacy when appropriate.

 

When to Use MDLive

MDLive is best for non‑emergency medical needs when you want care fast, without leaving home.
 

Great for:

  • Cold, flu, cough, sore throat, sinus issues
  • Rashes, skin concerns, pink eye
  • Allergies, headaches, minor infections
  • Prescription refills, when appropriate
  • Behavioral health concerns and routine follow‑ups

Not for:

  • Medical emergencies
  • Severe injuries or symptoms
  • Chest pain, trouble breathing, or serious trauma

Not for emergencies. Call 911 or visit an ER for serious or life‑threatening symptoms.

What technology do I need for a telehealth appointment?

For an appointment with your provider by video, you'll need a computer, tablet, or smartphone with a camera, and an internet connection.

There are certain services that you can complete by a phone call with your provider.

Try these tips to help you get the most of your telehealth session:

  • Get ready. Find a private, quiet place and let others know you can't be disturbed.
  • Test your equipment before the session begins to make sure you have a good connection. To hear better we suggest wearing headphones or earbuds.
  • Come prepared with any questions, symptoms to share, and something to write down the provider's recommendations.
 

You can feel confident using MDLive.

Private and secure visits
Your personal health information is protected.

Care from licensed providers
Board‑certified doctors and licensed clinicians.

Covered by your benefits
MDLive is included in your health plan.